GTC

UPDATED 03.01.2025

PREAMBLE

These general conditions of sale apply to any purchase made by a natural person having the status of consumer on the website https://www.deyedparis.com from DEYED / Deborah LEVY, self-employed entrepreneur, registered under the number of SIREN 838528727, having its head office at 7 rue Mignard, 75016 Paris, France.

IMPORTANT: Any order placed on the Site necessarily implies the Customer's unreserved acceptance of these general conditions.

1 – DEFINITIONS

The terms used below have, in these General Conditions of Sale, the following meaning:

“Customer” : designates the Seller's co-contractor, who guarantees to have the status of consumer as defined by French law and jurisprudence. As such, it is expressly provided that the Client acts for purposes which do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural activity.

“Order” : designates the purchase of Products made by a Customer from the Seller on the Site.

“General Conditions of Sale” or “CGV” : designates these contractual conditions governing the sale of the Product by the Seller via the Site.

“Product Sheet” : designates the page presenting the commercial offer linked to a Product. The Product Sheet is generally composed of one or more photograph(s) of the Product, the price, the characteristics of the Product and all the mandatory information.

“Credentials” : ​​designates the Customer’s email address and password, necessary for access to their Customer Area on the Site.

“Delivery” : designates the first presentation of the Products ordered by the Customer to the delivery address indicated during the Order.

“Parties” : in the plural, refers together to the Customer and the Seller. In the singular, designates only one of the two Parties.

“Product” : designates all of the Products available on the Site.

“SITE” : designates DEYED’s only online sales channel, accessible at the address https://www.deyedparis.com.

“Seller” : refers to DEYED / Deborah LEVY, self-employed entrepreneur, registered under the SIREN number 838528727, with its head office at 7 rue Mignard, 75016 Paris, France.

2 – ACCEPTANCE AND OPPOSABILITY

These General Terms and Conditions aim to define the terms of the contract concluded remotely between the Parties.

The General Terms and Conditions define the obligations and commitments of the Parties with regard to the sale of Products on the Site.

These General Terms and Conditions are enforceable against the Customer as soon as the latter has accepted them when placing an order on the Site.

The General Terms and Conditions may be modified or adapted at any time by DEYED.

The version of the General Terms and Conditions which will apply to you will always be the one accepted at the time of placing your order.

The Customer declares to have read the general conditions before placing the Order and to have accepted them without reservation.

The fact of DEYED not availing itself at a given time of any of the clauses of these General Terms and Conditions may in no case be interpreted as a waiver, by DEYED, of subsequently availing itself of any of said clauses. Likewise, any condition, contrary to the General Terms and Conditions, requested by the Customer and not accepted by DEYED is unenforceable against us.

3 – ORDER TAKING

On each Product page, the Customer can add Products to their shopping cart by clicking on the “Add to cart” button.

The Customer is then invited to complete their personal information as well as their delivery information; any incorrect information may result in a potential delay in the order, or even its cancellation.

The Customer is then invited to choose the payment method and to complete the payment information. In order to finalize the order, the Customer must read and accept the General Terms and Conditions by checking the box provided for this purpose, before clicking on “Proceed to payment”.

DEYED acknowledges receipt of the order upon validation by sending the Customer an order confirmation email which summarizes the conditions of the order, including the Products ordered, the address and delivery times.

In accordance with article L221-13 of the Consumer Code, acknowledgment of receipt constitutes confirmation of the contract including all the information provided for in article L221-5 of the Consumer Code.

In certain cases, in particular for non-payment, incorrect address or any other problem related to the information provided during the order, DEYED reserves the right to block the order until the problem is resolved. In the event of prolonged non-payment, DEYED reserves the right to terminate the sale automatically, without prejudice to any other damages.

4 – PRODUCTS

The photographs of the products on the Site are provided for illustrative purposes; the actual visual of the Product may vary slightly depending on the characteristics of your screen and computer hardware.

The Customer is invited to refer to the description of each Product appearing on the Site to find out its characteristics and in case of doubt or if additional information is desired, to contact customer service whose contact details appear in the Customer Service article below. below.

Our Product offers and their prices are valid as long as they are visible on our Site.

In accordance with article L.221-11 of the Consumer Code, the Seller will provide the Customer, on its site, with all the information provided for in article L.221-5 of the Consumer Code.

5 – PRICE AND PAYMENT

The prices of the Products are indicated in euros and do not include delivery costs.

For mainland France and European Union countries, prices are all taxes included (TTC), the VAT applied being that of the day of the order. Any change in VAT rate will be automatically reflected in the price of the Products. For other countries, prices are exclusive of VAT. Shipping costs for products depend on their delivery location, namely:

Delivery in mainland France:

Standard delivery to the address indicated by the Customer, with delivery by mailbox without signature upon payment by the Customer of 5.90 euros including VAT for shipping costs. From 70 euros of purchase (discounts deducted), this delivery method is free.

Delivery to a collection point upon payment by the Customer of 4.90 euros including VAT for shipping costs. From 70 euros of purchase (discounts deducted), this delivery method is free. The Customer will be informed by email when their order is made available at the collection point. In the event of an overload of packages or exceptional closure of the selected merchant collection point, delivery of the package will be made to the nearest collection point.

Express delivery to the address indicated by the Customer upon payment by the Customer of 12.90 euros including VAT for shipping costs.

Delivery in the French Overseas Territories and abroad:

All deliveries in the French Overseas Territories and abroad are systematically treated as “international delivery” according to the rates indicated on the Site.

Concerning deliveries to the French Overseas Territories and countries outside the European Union, customs or import taxes may be added to the price of our products and remain the responsibility of the Customer. It is therefore up to the Customer to find out their amount from their local customs office.

DEYED reserves the right to change the price of the products at any time at its sole discretion.

Such changes will not affect orders already placed, and the Products will be invoiced at the price displayed at the time of your order.

The Products remain the property of DEYED until full payment of their price to DEYED.

Discounts cannot be combined.

6 – DELIVERY

The products are delivered to the delivery address indicated by the Customer when ordering. The Customer is responsible for information relating to the name and delivery address. These details must be precise, exact and complete to allow delivery under normal conditions. As such, the Customer is required to provide all the information essential for delivery (exact address, door code, etc.).

DEYED cannot be held responsible in the event of return of delivery due to an error of address or an inability to deliver to the address indicated.

In such a case, the products will be returned to the DEYED sender and the Customer must contact DEYED customer service whose contact details are indicated in the article “Customer Service” in order to find out about the steps to follow to recover the products. Products ordered.

In the event of a delivery delay due to DEYED, the Customer will be informed via the contact details provided. This is why it is important that contact details are complete and accurate.

In the event of late delivery from DEYED, the Customer may terminate the contract, by registered letter with acknowledgment of receipt, or by writing on another durable medium, if, after having requested, according to the same terms, DEYED to to make delivery within a reasonable additional period, DEYED did not comply within this period.

The contract is considered terminated upon receipt by the professional of the letter or writing informing him of this resolution, unless the professional has complied in the meantime.

All products purchased from DEYED are delivered to the Customer via a transport company. All risk of loss or damage to the products passes to you when you or a third party designated by you, and other than the carrier, takes physical possession of the Products.

Orders are processed within 2 working days after the order is registered. Orders placed on a public holiday are processed within the same time frame from the next working day.

The Products are delivered by the delivery company best suited to the different geographical parameters, having as selection criteria their efficiency and speed.

The products are delivered:

Within 2 to 5 working days after dispatch in the case of delivery to a collection point.

Within 2 to 3 working days after dispatch in the case of standard home delivery.

Within 1 to 2 working days after dispatch in the case of express home delivery.

It is impossible to commit to international delivery times, but DEYED undertakes to use the fastest and most efficient delivery services depending on the geographical area delivered.

As soon as DEYED sends the ordered products, an email is sent to the Customer. The Customer is shown the number of their package and a link is offered to the Delivery Tracking Site.

DEYED reserves the right to request delivery against signature when the order exceeds a certain amount, at its expense.

7 – RIGHT OF WITHDRAWAL

In application of the provisions of articles L.221-18 et seq. of the Consumer Code, following their online order, the Customer has a period of 14 days, from the date of receipt by the Customer or by a third party designated by the Customer of the products covered by his order, to exercise his right of withdrawal. If the deadline expires on a Saturday, Sunday, public holiday or non-working day, this deadline is extended until the first following working day.

In accordance with article L.221-28 of the Consumer Code, the exercise of the right of withdrawal is excluded for the following products:

Products made to the consumer's specifications or clearly personalized;

Products likely to expire quickly or deteriorate quickly;

Products that you have unsealed after delivery and which cannot be returned for reasons of hygiene or health protection;

Products which, after being delivered and by their nature, are inseparably mixed with other items.

To exercise your right of withdrawal, please notify your decision to withdraw by means of an unambiguous statement expressing your desire to withdraw:

By e-mail to the following address: contact@deyedparis.com

In order for the 14-day withdrawal period to be respected, the communication relating to the exercise of the right of withdrawal must be sent before the expiration of this period.

Once your desire to withdraw has been communicated, the Products must be returned to the address indicated by Customer Service within a maximum period of 14 days after you have communicated your decision to withdraw. The Customer must cover the costs of returning the Products, unless otherwise indicated by Customer Service.

The refund will be made via the payment method used during the purchase and will take place as soon as possible from receipt of the returned Product(s) and at the latest within 14 days from the day where DEYED is informed of your decision to withdraw from this contract. Reimbursement can only be made if the Product is returned in perfect condition, in its original form, that is to say without having been used, damaged, and without its merchantability having been compromised. DEYED will not accept the return of damaged or used Products.

The time frame within which the refund of this amount will be reflected on your credit/debit card may vary depending on the practices of your bank, and DEYED cannot be held responsible in this regard. DEYED will reimburse using the same payment method that you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur any costs for you.

The Customer who has placed the order is the only one who can exercise this right of withdrawal. In the event of delivery to a different person, this right cannot be exercised by the recipient of the order.

8 – CUSTOMER SERVICE

For any information or questions about products, our Customer Service is at your disposal from Monday to Friday: 9:30 a.m. - 6:00 p.m.

E- mail: contact@deyedparis.com

9 – INTELLECTUAL PROPERTY

DEYED and/or its subsidiaries remain the sole owner or licensee for the entire world of the rights, including intellectual property rights on all visuals, photos, texts, comments, information, works, illustrations, brands, logos, trade names, graphics , audio and video clips, drawings, images and other content reproduced on the Site. Any total or partial reproduction of the Site or its content, other than for strictly personal use, is prohibited without written authorization from DEYED.

The User is only authorized to use the Site and its content in accordance with the General Conditions. The User may not reproduce, make available to the public, perform, publish or modify any part of the Site and its content without the prior written consent of DEYED.

Any action going beyond these rights of access and use and in particular any reproduction, making available to third parties, illicit downloading, constitutes an act of counterfeiting. The User undertakes not to use or implement a robot or any other automated means to access the Site and/or the content, and more generally not to attempt to undermine the operation of the Site. The Customer undertakes not to use the Products in such a way as to infringe the rights of DEYED or third parties.

Except in cases expressly authorized by law, the User must not, nor allow others to modify, adapt, translate, reverse engineer, decompile or disassemble the Site or any of these elements or create derivative works.

10 – RESPONSIBILITY

In the event of non-performance or poor performance by the Seller, DEYED will only be liable for direct damages resulting from this which could be suffered by the Customer.

DEYED will not be liable for indirect damage that may arise from any violation of the General Terms and Conditions.

DEYED cannot be held responsible for any interruption of transactions carried out via the Site or any failure or negligence which is attributable to the consumer or the act of a third party to the General Conditions of Sale or to a case of force majeure.

11 – GUARANTEES

DEYED is liable for defects in the conformity of the goods in accordance with articles L. 217-4 (and following) of the Consumer Code and for hidden defects in the item sold, under the conditions provided for in articles 1641 (and following) of the Civil Code.

You benefit from a period of 2 years from delivery of the goods to act on the basis of the legal guarantee.

In the event of a lack of conformity, you can choose between repair or replacement of the goods, in accordance with article L. 217-9 of the Consumer Code. DEYED may, however, choose not to proceed according to your choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect.

If repair or replacement of the goods is impossible, you can choose between restitution of part of the price or termination of the contract, in accordance with article L. 217-10 of the Consumer Code.

During the 24 months following delivery of the goods subject to your order, you are exempt from providing proof of the existence of the lack of conformity. This guarantee of conformity does not apply to normal wear and tear of the Products.

You can also exercise the guarantee against hidden defects in the item sold as provided for by article 1641 of the Civil Code.

In this case, you can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

12 – PERSONAL DATA

The information collected by the Company during any Customer Order is necessary for the Company to manage the Order.

The Customer consents by registering to the collection of said information and acknowledges having been informed of his rights.

The Seller, as data controller, processes the Customer's data linked to the management of contractual relationships for the duration necessary for the processing, namely in particular the duration of the Order or services and the duration necessary for establishing proof. of a right.

In accordance with law n°78-17 of January 6, 1978 “Informatique et Libertés” and Regulation n°2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free circulation of these data, right of information, the Customer has a right of access, modification, rectification, a right to be forgotten, a right to limitation of processing, a right to data portability, a right of opposition, the right not to be the subject of a decision based exclusively on automated processing, including profiling, a right to delete personal data concerning him and a right to lodge a complaint with the CNIL.

He may use his right by email to the address contact@deyedparis.com

The Seller undertakes to process the Customer's request within one month of receipt of the request.

The Seller reserves the right to install cookies on the computers of visitors to its website.

A cookie does not allow the Company to identify the Customer. Generally speaking, it records information relating to the computer's navigation on the Seller's site (the pages consulted, the date and time of the consultation, etc.) which can be read during subsequent visits. In this case, it contains the information that the Customer provided during pre-registration.

The Customer can oppose the recording of “cookies” by configuring their browser.

12 – FORCE MAJEURE

DEYED cannot be held responsible in the event of delay or non-compliance with one of the obligations under the General Terms and Conditions, which is due to a case or situation of force majeure, as defined in article 1218 of the Code. civil and heard by the jurisprudence of the Court of Cassation.

13 – PARTIAL NULLITY

The cancellation of one of the stipulations herein would only result in the cancellation of these as a whole, only to the extent that the disputed stipulation can be considered, in the minds of the Parties, as substantial and decisive, and that its cancellation calls into question the general balance hereof.

In the event of cancellation of one of the stipulations herein, considered to be insubstantial, the other stipulations will retain their force and scope.

14 – MEDIATOR

In accordance with L.612-1 of the Consumer Code, the Customer has the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute between him and DEYED.

15 – APPLICABLE LAW AND COMPETENT COURT

These General Terms and Conditions have been drawn up in French which will be considered, in any event, as the sole language of the parties.

In the event of a dispute that may arise from these T&Cs and the use of the Site, the stipulations of these T&Cs will be applicable in priority over any other contractual document, and in the silence of these or for any provision of public order, French legislation will be applicable. Any dispute arising from or in connection with these General Terms and Conditions and the use of the Site will be submitted to the competent French courts.